At Sydney Quality Meats, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. Information We Collect

Personal Information

When you place an order or interact with our website, we may collect:

• Name and contact details (email address, phone number)
• Delivery address and billing address
• Payment information (processed securely through our payment gateway)
• Order history and preferences
• Communication records with our customer service team

Automatic Information

We automatically collect certain information when you visit our website:

• IP address and browser type
• Device information
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Arrange delivery of products to your specified address
• Send order confirmations and updates
• Respond to your inquiries and provide customer support
• Improve our products, services, and website functionality
• Send promotional emails about new products, special offers, or other information (with your consent)
• Prevent fraudulent transactions and ensure website security
• Comply with legal obligations

3. How We Share Your Information

We may share your information with:

Service Providers: Third-party companies that help us operate our business, including:

• Payment processors
• Delivery and courier services
• Website hosting providers
• Email service providers
• Marketing and analytics services

Legal Requirements: We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure the safety of our customers and staff

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Secure payment processing systems
• Regular security assessments
• Restricted access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve website performance
• Provide personalized content

You can control cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

6. Your Privacy Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information (subject to legal obligations)
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the details provided below.

7. Marketing Communications

If you have opted in to receive marketing emails, we may send you information about:

• New products and seasonal offerings
• Special promotions and discounts
• Recipe ideas and cooking tips
• Company news and updates

You can unsubscribe from marketing emails at any time by clicking the "unsubscribe" link in any email or contacting us directly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Order information is typically retained for accounting and warranty purposes.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

12. Australian Privacy Principles

Sydney Quality Meats complies with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). We handle personal information in accordance with these principles and relevant Australian privacy legislation.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Sydney Quality Meats
Phone: 0490 533 318
Email: [Insert your email address]
Website: https://sydneyqualitymeats.com.au

For privacy complaints, we will investigate and respond within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

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By using our website and services, you acknowledge that you have read and understood this Privacy Policy.